MTN Are ****mers

I finished paying a phone with MTN 2023 April/May. Post that I’ve been getting billed without knowing until September 2023. I was told I am owing a Sim Card (I have not been even using). I was even handed over to their Legal team. September 2023 the I settled everything, paid MTN and their Legal charges. January of 2024 I was still getting billed, called many times, wasting my time but not getting any help.

Finally in April 2024 I gave myself another chance to take care of this matter. I paid again for something I didn’t even use anymore, called for hours, emailed, and asking for the account to be closed because I no longer have that Sim Card nor the phone anymore. August 2024 this year, I emailed asking what is happening with MTN, Customer Care responded and asked me to pay Legal fees, after a long fight asking them if it’s my fault? I paid again for my credit score’s sake, and asked them to close the account. They apologised confirming that Yes the payment was received. But they never sent the paid up letter. I having been asking for the paid up letter and to close the account. When I call I am being transferred to Cancellations department, to Renewals department, and to many others. I am shocked that I am still getting billed. It’s been more than a year now MTN has been ****ming me and making money out of my pocket. MTN are ****mers who will continue billing you when you are done with them, making money out of you and ****ing up your credit scores.