1 reviews | Active since Dec 2013

19 Jul 2016, 06:38

Mtn are ***********!

<p> </p> <div id="m1838" class="mail-message expanded" style="color: #000000; font-family: sans-serif;"> <div class="mail-message-header spacer" style="height: 268px;"> </div> <div class="mail-message-content collapsible zoom-normal " style="margin-top: 16px; margin-bottom: 16px; zoom: 3.0625;"> <div style="display: table; width: 288px;"> <p dir="ltr">I have emailed your Customer Service team 5 times over the past 2 weeks regarding a problem with my phone settings yet nothing has been done about it. My internet is not working as phone settings were never sent to my phone. I have dialled *123# over 10 times requesting that these settings be sent to me yet nothing has been sent for weeks! I requested that Customer Service urgently assist me but they keep giving me the run-around. They keep passing the buck to your Prepaid Department who have not responded either. MTN employees are absolutely inefficient and ***********! Instead of addressing our queries effectively, you provide generic responses that fail to solve the problem. I have been without internet for 4 weeks now! My friends and family are unable to contact me. In spite of this inconvenience, nothing has been done to reimburse me. Pathetic service! I will be escalating this case.</p> <p> </p> </div> </div> <div class="mail-message-footer spacer collapsible" style="height: 0px;"> </div> </div>

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Jul 2016, 14:40
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ: **********

Best regards,