MTN are full of lies, pathetic service

I have been through the process of getting a new contract with MTN. I visited the greenstone mall branch in Johannesburg and asked the consultant how long the process will take as I'm only here for the weekend and I fly back to cape town on Monday evening. She told me it would take between 2 to 24 hours. I told her that I am here for the weekend only and I don't want to apply if it will take longer than that but she assured me that it would not take more than 24 hours. I have an impeccable credit record and my affordablity is way beyond the required amount.

It is now 26 hours later, I went to the shop again and they tell me the application is still processing, I asked the lady who did the contract deal with me yesterday to please escalate the matter as I don't have much time left here in Johannesburg. She said she escalated it and I asked for a number that I could call to check in on the progress of my application. She gave me a number and 2 hours later I tried calling, no answer, tried again now, no answer.

Customer service is terrible at MTN, why promise your customer a time frame and not stick to it, I asked many times if the process would take longer than the SLA of 24 hours and I was assured that it would not.

I am going to wait till tomorrow morning, if this issue is not sorted and my contract has not been processed by then, I will cancel and go to Vodacom. I've got two Telkom contracts already and never had an issue like this with Telkom, they promised me it'll take a maximum of 24 hours, but Telkom delivered in 2 hours the first time and then immediately the second time.

Really really disappointed with the service I'm getting from MTN, I honestly thought they were the best network but clearly I'm mistaken.