MTN are **********

Never trust a MTN salesperson. Alos, dont depend on a MTN store or call centre to stop *****.

I received a call from a MTN sales person who promised who offered me an upgrade. i stated i did not need a new phone or a new contract but would like to increase my data. this person offered to amend my plan. i re-iterated and asked, to which she confirmed that it is not a contract. later i received a high bill. Not only did the data not speak to what was promised, i was also placed on a contract. also charging me upgrade fees (something never mentioned). i trued to go to a MTN store for assistance, but they advised me to call. when i call i get told they will escalate and have someone call me back. after numerous weeks of calling and going to the store, i eventually got a call from a sales manager who acknowledged that the sale was done **********ly and offered to waive upgrade fee. i said i do not need or want a contract and that she should put evrything back to the way it was. she never called e back or fixed the issue. i then reversed the ********** debit order and my signal was switched off without calling me . everytime i kept having to call but then ppl hung up on me. my pleas fell on deaf ears, whilst my wife was at work without signal, in her last trimester of pregnancy. we were both under severe stress at the hands of MTNs recklessness and heartlessness. This afftected both our phone numbers. my wife gave birth 2 weeks early. i eventually logged a formal complaint through CSGO. i eventually got some assistance from Timothy from MTNs Complaints Management Team. we cam e to an agreement and after long case, everything was sorted. or so it seems. on the 15th Dec i sent another email to CSGO ombudsman to re-open the case as MTN has sent yet another ********** invoice despite Timothy's promises. it's been another week and there has been no contact by MTN yet again.

Do not trust MTN. They are ******.