MTN are de*****ing me

On the 10th of December 2023, I upgraded 3 contracts at the MTN store in the Mall of Africa.

Each of the contracts we upgraded to a Business SM package which is supposed to have 200 minutes of talk time and 4 GB of data (1.5 + 2.5 bonus) for 36 months for R650 per month.

In Early January (on the 6th when our voice and data allocations came through), we realised that the contracts were incorrectly loaded and that the data allocation was incorrect on each contract.

After numerous calls to MTN, contacting the person who we dealt with at the MTN store and going to the MTN store at the Waterfront to resolve the issue, we have only succeeded in getting the one number on the correct package.

When I enquired about the data that we lost for the one number, I was told that this was lost even though we had paid for the package. Since the other 2 numbers are not sorted out yet, MTN will tell me the same for those 2 numbers. This means that I have been paying for contracts and not receiving the correct data allocation and MTN will not refund me or allocate that lost data back to me.