BM
Benton M
1 reviews | Active since Sept 2013
02 Jul 2019, 10:51
MTN are ******
I wonder why is MTN still taking money out of my account. On 30 April i sent them a letter of non-renewal of my contract, which was to expire on 2 June 2019. They responded on May 9 and we said our goodbyes. Now why are they still ducting money from my account. They did it twice already and i have reversed it each time.
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Replies (1)
MTN South Africa's replyOfficial
03 Jul 2019, 08:23Good morning Benton,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note the below email was sent to you whereby our Retention team is awaiting your feedback.
Good day Benton,
Thank you for emailing Retentions.
We apologize for the delayed response and for any inconvenience incurred.
Kindly advise if you will be retaining the number as pay as you go or would like to have it terminated. Please take note of the below prior to your decision being made.
Permanent Deactivation: Cancellation of contract and the Cell number permanently (30 Day Cancellation Notice Is Required)
Prepaid Migration: Contract is cancelled with immediate effect but your keep the cell number, the number is migrated \ moved to prepaid pay as you go where you can use the sim card and load you own airtime and services.
(Request must be done after expiry date of the contract 2019-06-02, No Notice Required)
Available Airtime, Sms & Data balance remaining will be terminated \forfeited upon cancellation
Kindly note if the number is not in use within a period of 3 months, the number will be recycled and given to someone else.
We trust that you find the above in order.
Kind Regards,
Tori Van der Haar
MTN SA
Reference Number: 245531
You can post your reply back on Hello Peter and we'll proceed with the cancellation request.
Looking forward to hearing from you.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Service Recovery Team
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note the below email was sent to you whereby our Retention team is awaiting your feedback.
Good day Benton,
Thank you for emailing Retentions.
We apologize for the delayed response and for any inconvenience incurred.
Kindly advise if you will be retaining the number as pay as you go or would like to have it terminated. Please take note of the below prior to your decision being made.
Permanent Deactivation: Cancellation of contract and the Cell number permanently (30 Day Cancellation Notice Is Required)
Prepaid Migration: Contract is cancelled with immediate effect but your keep the cell number, the number is migrated \ moved to prepaid pay as you go where you can use the sim card and load you own airtime and services.
(Request must be done after expiry date of the contract 2019-06-02, No Notice Required)
Available Airtime, Sms & Data balance remaining will be terminated \forfeited upon cancellation
Kindly note if the number is not in use within a period of 3 months, the number will be recycled and given to someone else.
We trust that you find the above in order.
Kind Regards,
Tori Van der Haar
MTN SA
Reference Number: 245531
You can post your reply back on Hello Peter and we'll proceed with the cancellation request.
Looking forward to hearing from you.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Service Recovery Team
Best regards,
MTN South Africa's reply03 Jul 2019, 08:23
Official
Good morning Benton,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note the below email was sent to you whereby our Retention team is awaiting your feedback.
Good day Benton,
Thank you for emailing Retentions.
We apologize for the delayed response and for any inconvenience incurred.
Kindly advise if you will be retaining the number as pay as you go or would like to have it terminated. Please take note of the below prior to your decision being made.
Permanent Deactivation: Cancellation of contract and the Cell number permanently (30 Day Cancellation Notice Is Required)
Prepaid Migration: Contract is cancelled with immediate effect but your keep the cell number, the number is migrated \ moved to prepaid pay as you go where you can use the sim card and load you own airtime and services.
(Request must be done after expiry date of the contract 2019-06-02, No Notice Required)
Available Airtime, Sms & Data balance remaining will be terminated \forfeited upon cancellation
Kindly note if the number is not in use within a period of 3 months, the number will be recycled and given to someone else.
We trust that you find the above in order.
Kind Regards,
Tori Van der Haar
MTN SA
Reference Number: 245531
You can post your reply back on Hello Peter and we'll proceed with the cancellation request.
Looking forward to hearing from you.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Service Recovery Team
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note the below email was sent to you whereby our Retention team is awaiting your feedback.
Good day Benton,
Thank you for emailing Retentions.
We apologize for the delayed response and for any inconvenience incurred.
Kindly advise if you will be retaining the number as pay as you go or would like to have it terminated. Please take note of the below prior to your decision being made.
Permanent Deactivation: Cancellation of contract and the Cell number permanently (30 Day Cancellation Notice Is Required)
Prepaid Migration: Contract is cancelled with immediate effect but your keep the cell number, the number is migrated \ moved to prepaid pay as you go where you can use the sim card and load you own airtime and services.
(Request must be done after expiry date of the contract 2019-06-02, No Notice Required)
Available Airtime, Sms & Data balance remaining will be terminated \forfeited upon cancellation
Kindly note if the number is not in use within a period of 3 months, the number will be recycled and given to someone else.
We trust that you find the above in order.
Kind Regards,
Tori Van der Haar
MTN SA
Reference Number: 245531
You can post your reply back on Hello Peter and we'll proceed with the cancellation request.
Looking forward to hearing from you.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Service Recovery Team
Best regards,