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yvonne P

1 reviews | Active since Jan 2012

27 Jan 2019, 17:29

MTN are ******

I did an upgrade on my contract in October 2018. Part of the special was that I will receive 20G data free of charge for 1 month. After several calls to date I did not receive any of this data.

Stay away from MTN as all they can do is promise.

0
Replies (4)
MTN South Africa
MTN South Africa's reply28 Jan 2019, 12:39
Official
Good day Yvonne

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Provisioning  supervisory team for assistance.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Warm Regards 
Renall Chetty 
Complaints Management Team 

Best regards,

yP
yvonne P's update28 Jan 2019, 13:11
Reviewer Update
Renall I made several calls to your toll-free line with a different excuse every time. Cant see what difference there will be now.
MTN South Africa
MTN South Africa's reply13 Feb 2019, 08:44
Official
Good day 

This promo was provisioned on the 7th of February 2019

Warm Regards 
Renall Chetty
Complaints Management Team 

Best regards,

yP
yvonne P's update13 Feb 2019, 19:26
Reviewer Update
No it was not!!