MTN are ******

In December 2020 I got a call from an MTN consultant regarding my contract plan. Both my cellphone numbers were on Made For Me XS where I received 50 minutes, 50 SMSs & 1GB every month. The lady who phoned me then said to me all customers who are on this plan are saying they do not use the SMSs, so instead of 50 SMSs it's better to get 50 additional minutes. I then asked the consultant if there will be any additional cost, she said no this is a mere allocation from 50 SMSs to 50 minutes. Then I said that's fine then.

To my surprise, in January I was charged +R700 whereas I was paying R598 for my contract. When I checked my invoice I noted that the plan for my main number was changed to Mega Talk XS and the other number was still on Made For Me XS and these plans had different prices. Also, the benefits I received on my main number were now 100 minutes & 250MB which is completely different to what the consultant said.

I feel the consultant was very misleading in saying there would be no costs as this resulted in my plan being changed and getting charged more than what I was paying.

After getting my statement for February, I saw I was charged more again and I phoned the call center and laid my complaint. I was then transferred to the billing department but no one picked up the phone. I was on hold for more than 20 minutes and no one ever bothered to call me back. As a result I was charged more in February again.

I sent an email to customer care (ref ***) and I sent the documents they requested but no one got back to me til today. MTN has proven to be ************* and I would not recommend anyone to take out a contract with MTN.