LT
Leon T
1 reviews | Active since Dec 2013
16 Sept 2015, 15:21
MTN ARE ******
I HAVE 2 CONTRACTS WITH MTN. NR *** UPGRADE WAS DUE AND DONE ON 14.09.2015.<br> A DAY LATER BOTH MY CONTRACTS WERE SUSPENDED DUE TO REACHED CREDIT LIMIT. NOW I ASKED TO INCREASE CREDIT LIMIT. MTN STATED THAT THEY WILL DO IT , BUT THERE WILL BE ADDITIONAL COSTS. WHY WAS I NOT TOLD ABOUT THIS WHEN I DID MY UPGRADE??? NOW BOTH MY DEVICES ARE INACTIVE,AND IF I WANT TO ACTIVATE IT THERE WILL BE OUT OF BUNDLE CHARGES. THIS FAULT IS CLEARLY ON MTN'S SIDE , BUT I HAVE TO CARRY THE FINANCIAL COSTS.<br> <br>
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MTN South Africa's replyOfficial
18 Sept 2015, 08:40Hello LeonTzn,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to your credit controller for urgent attention . They will investigate and revert to you with feedback and a way forward.
Kind Regards
Matshidiso
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to your credit controller for urgent attention . They will investigate and revert to you with feedback and a way forward.
Kind Regards
Matshidiso
REQ:***
Best regards,
MTN South Africa's reply18 Sept 2015, 08:40
Official
Hello LeonTzn,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to your credit controller for urgent attention . They will investigate and revert to you with feedback and a way forward.
Kind Regards
Matshidiso
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to your credit controller for urgent attention . They will investigate and revert to you with feedback and a way forward.
Kind Regards
Matshidiso
REQ:***
Best regards,