1 reviews | Active since Jun 2015
MTN are conn artists
Upon opening my MTN account I was shocked to see that I had being charged R7200!! I immediately called 808 for this was definitely a mistake. I was informed that I had excessively used my mobile data. I then told the guy that this is not possible as my data contract is capped at R200, he confirmed this. He then informed me that although I am capped at R200, if the downloads have not completed, data usage will continue until it has completed, and I will be charged, even though I have an existing limit!!! <br> So what is the reason for a limit if MTN doesnt use it??!! I also have a 8ta data contract and once my data is finished, thats it , no more internet. I will definitely be cancelling my contract with MTN. Beware of MTNs ****s!!!!!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** is on an open 2GB package, the system reflect that the 2GB has been used up, after the 2GB has been used any further usage on the SIM card will be billed to the account. We have sent the request to the billing department to validate the charges and to send to you the URL report.
Usage limits can only be placed on our Minute packages this package is on 2GB Broadband, the bill limit do work 100% the usage need to be monitored.
Please be advised that the below service is active on your line as value added services. Please note that Packet Switched Data Calls is established from your mobile device to the internet using your Data/voice package that enable services like the browsing webpages, email, instant messaging or watching videos. The volume is usually measured in units called Bytes.
Our data price has increased in April month. The bundle rates 12c and out of bundle rates R0.99.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell number *** is on an open 2GB package, the system reflect that the 2GB has been used up, after the 2GB has been used any further usage on the SIM card will be billed to the account. We have sent the request to the billing department to validate the charges and to send to you the URL report.
Usage limits can only be placed on our Minute packages this package is on 2GB Broadband, the bill limit do work 100% the usage need to be monitored.
Please be advised that the below service is active on your line as value added services. Please note that Packet Switched Data Calls is established from your mobile device to the internet using your Data/voice package that enable services like the browsing webpages, email, instant messaging or watching videos. The volume is usually measured in units called Bytes.
Our data price has increased in April month. The bundle rates 12c and out of bundle rates R0.99.
Kind Regards,
Alice van der Merwe
***