LR
Lester R

1 reviews | Active since Sept 2017

06 Sept 2017, 10:14

Mtn are con artists

Shame on you Mtn. We all know that your company is struggling, but you are a bunch of *****. My cellphone contract ended, and when I made the last payment I told the consultant to convert the number to prepaid, and I also asked if everything else is fine, to which the consultant responded 'yes'. So to my surprise, a few months later I get a call from Shapiro Associates, telling me about my account that is in arrears. Apparently I owed a R100, key word 'apparently'. So I asked, why wait 8 months to notify me about this R100. Your workers have no s****s, your company should close down as robbing people is not the way to go, I hope everyone realises how **** you treat clients. I will not be paying a cent to you or your buddies at Shapiro Associates, you are a disgrace, and I hope that people see this before they fall trap to your con business.

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Replies (3)
MTN South Africa
MTN South Africa's reply10 Sept 2017, 20:35
Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa
MTN South Africa's reply26 Sept 2017, 15:53
Official

Good day,

Thank you for taking my call.

As per our telephonic conversation please forward me the P.O.P that details your last payment made by yourself. I will then again investigate and advice of the outcome.

***

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

LR
Lester R's update28 Sept 2017, 17:47
Reviewer Update
Good day I'm sure you can trace my payments on your side. I don't see the need to obtain bank statements at my expense, as the figures should reflect on your system as well. Surely you can track the call where the agent said that my account will be closed, and that no further payment is needed, nor did she mention a cancellation letter.