MTN are clueless

I did an upgrade last Saturday at Century City and was advised it would take 2-24 hours for the sim swop to go through. <br> Trying to get through to the right person in customer service was almost impossible with their lines cutting out in the process.<br> Eventually on Monday I got through and was told that there had been a technical problem and the request didn't get actioned. I was promised it would be actioned and I should wait another 24 hours.<br> Yesterday I called again and was told that it could take between 24 and 48 house to go through so I must just wait until today. <br> It is now over 4 days and well passed the revised 48 hours of waiting and still the sim swop hasn't gone through.<br> Everyone at MTN seems completely clueless and unable to fix this . <br> I went to lodge a complaint on their website and, surprise, surprise their complaints form doesn't work!<br> Also no response from TWITTER - they clearly don't give a damn<br> What a horrible experience it is to deal with MTN.