JZ
Janine Z
1 reviews | Active since Oct 2009
16 Mar 2015, 09:09
MTN are at it again
Non stop problems with MTN, NON STOP!!!!! Change banking details....they cant get this right, not once, not twice but FOUR TIMES! Cancel my contract, get told it has ended on the 2nd March 2015, on the 14th I receive a Top-up (like I did every month when I had my contract). Is that normal, or did MTN just stuff up yet again?????? I will not be roped into another 2 year contract. As it is I cannot wait for my other contract to end, so that I can go to a better company like Vodacom or Cell C. Im done with YEARS and YEARS of bad service from MTN
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MTN South Africa's replyOfficial
20 Mar 2015, 11:27Hello janinevz,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line has been migrated to prepaid as you had requested. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line has been migrated to prepaid as you had requested. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply20 Mar 2015, 11:27
Official
Hello janinevz,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line has been migrated to prepaid as you had requested. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line has been migrated to prepaid as you had requested. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.
Thank you
Wenzile Masina
REQ:***
Best regards,