1 reviews | Active since Feb 2014
MTN ARE AS BAD AS NASHUA MOBILE
Nashua Mobile closed down and all their customers were referred to their respective networks. I had many problems with Nashua and was glad to move as thought MTN would be an improvement.<br> <br> My monthly accounts with Nashua were never over my contract limit in the past few months - around R655.<br> Since I have been with MTN and billed by them, my monthly statements are escalating but there has been little change in my cell phone usage. The first account was nearly R300 more and now I have a statement saying my cell phone charges are now over a R1000. My emailed statement is 57 pages long from MTN! My itemised billing statements from Nashua were around 4/5 pages!!!<br> I am told to check the itemised billing - but who can remember all their calls they make, especially business ones?<br> BUT I HAVE NOT doubled my usage of my cell phone. Paying double every month is ridiculous. There has to be something wrong with MTN billing or are they just out to make money??<br> Complaining to the MTN stores gets you nowhere. They just tell you to check your itemised billing.<br> I wonder if my next statement from MTN will be triple my statements from Nashua??<br> I need to change network and provider.
We are truly sorry for the delayed response and for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We've now logged a request with our Billing Department to investigate the call charges for the month's of December 2014, January & February 2015. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We've now logged a request with our Billing Department to investigate the call charges for the month's of December 2014, January & February 2015. The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
