MTN are ******* and bullies!!!

I registered for a month to month LTE contract with MTN on the 29 January 2024, made an upfront payment on the same day for R437.61.

I returned the router to the store and requested a cancellation on the 09 March 2024, upon which I received a reference number and was told to call the call centre to cancel with the reference number for the return of the router.

I called on the 11 March 2024, and was told that the contract can only be cancelled on the 11 April.

I am now still receiving claims for payment to the amount of R849.70 for April and May, when my upfront payment should have covered my month usage, from 01 February to 11 March 2024, with only a small amount due, and not the amount of R 849.70.

I have called the call centre several times, with no-one being able to resolve my query and MTN is now sending threatening sms’s to affect my credit score.