1 reviews | Active since Jul 2011
MTN are absolutely ******* !!!!
I upgraded last year December to a Samsung A5 with a gear S2 classic . If I can recall correctly I was told on the call it was R559 ( might have been R529). Either way now all of a sudden it's R599pm!!!!! This via the useless MTN call centre . I demand that voice recording as well as my account to be rectified or I will make sure the entire Aurecon group will cancel their account with MTN and move to a honest provider!!!
Good day Hendrik,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department to send us the recording of the your upgrade call as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
REQ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Hendrik,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department to send us the recording of the your upgrade call as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
REQ***
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,