MTN are a *******
<p>I bought uncapped data for a day [24 hours]. I used it for 10 minutes to browse YouTube for my education. Then I received an SMS from MTN that I reads like this: "Y'ello. You've reached 150MB of your internet Fair usage on your MTN 1 Day bundle. You can still use the internet your max speed will be limited up to 128Kbps". The only I knew about accessing the Terms and Conditions is when I've already bought the bundles.</p> <p> </p> <p>This information was only available after the customer has made a purchase, meaning MTN is ripping people off knowingly. The first assumption as a customer when you purchase bundles you get what you've been promised.</p>
Dear KingNathi ,
Thank you for taking the time to communicate to us why our {product / service } did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we did credit back the R40.00 for the bundle that you purchased due to the connectivity issues you experiencing.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, We highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear KingNathi ,
Thank you for taking the time to communicate to us why our {product / service } did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we did credit back the R40.00 for the bundle that you purchased due to the connectivity issues you experiencing.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, We highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,