MTN are a bunch of *******! Useless customer care!

On the 3rd of November I used my mtn app to load a 1.5g of data, the money was deducted from my account but the data was never sent to me from mtn. So I opened a ticket online and sent through my account statement of when the deduction was done on my account:"Good day Carl,

Kindly note that we have logged a request with our online support team as per the reference number REQ***.

Should you require an update on the progress of your query, you are most welcome to contact us online the reference number provided to you.

We trust that you find the above in order.

Kind Regards, Takalani Tshivhase MTN SA

Reference Number: ‪***‬ " this is the email I received on the 6th, it is now the 16th and nothing was done so I went to mtn at mall@reds to be assisted by the most useless team ever, the consultant assured me that they can not look if they ticket had been opened and could not assist me with checking the request number, I asked to speak to a manager which was standing next to her and without listening to my enquiry she assured she can not help me. So I eventually in frustration repeated my quary of checking if the request was still open in a grough voice to which she then said oh we can check, so not only did Mtn ***** my money and not give me what I had paid for, they also a bunch of *****. We had problems like this before with mtn +-10 years ago which led us to closing all our contracts and going to cellc and only recently changed back, seems we made a huge mistake as Mtn is the worse service provider in south Africa and a huge disappointment!