RH
Ray H

1 reviews | Active since May 2016

13 May 2016, 05:20

MTN are a bunch of *******!

<p>I've recently had to move from MTN to Vodacom for business purposes. Before I was allowed to port, the staff at MTN Northgate said I had to settle my account, which I did in store. The port went smoothly., until the end of the month when MTN decided to debit my account after I had settled the account already. I'm on my 2nd request ID and still no refund. The first reference said they gave my account a credit, but how is that possible when the account has been CLOSED! I want my money back now! ***</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 May 2016, 06:25
Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We cannot pick up any information with reference ***, please assist us with the MTN account number to assist you with feedback. Please respond on the customer care email function, sent to you this morning.

Kind Regards,

Alice van der Merwe

Egain ***

REQ:***