MTN are *******!

I've tried to report a ***** / theft case at MTN for money being deducted from our bank account since 19 March 2025. 1st amount deducted R20 000 in March 25, then R56 674.04 in April 25 and R100 000 in May 25. We don't have, and have never had any dealings / accounts with MTN.

I simply get no response to the e-mails sent and in fact received e-mail replies of deleted without being read. e.g. of the latest one below

"Your message

To: ***** Help [ MTN South Africa ] Subject: RE: Unauthorised debit orders - no account: Reference A*** Sent: Friday, May 16, 2025 4:46:02 AM (UTC-02:00) Coordinated Universal Time-02

was deleted without being read on Friday, May 23, 2025 12:50:37 PM (UTC-02:00) Coordinated Universal Time-02."

How is a company allowed to open accounts without doing due diligence and simply can deduct amounts from your bank account without authorisation. Then simply turn a cold shoulder when you attempt to resolve the matter.

This is such a poor show and quite disappointing for such a large company.

Is there any advice who to report this to or how to escalate the matter so that it can be resolved!