Mtn are *******

I give them ZERO STARS! The service (or lack thereof), the ridiculous pricing, the theft from the insurance side, the theft of data and airtime... The list goes on. My major complaint right now is with regard to my most recent experience on 12/01/2024. I went into the store at Clearwater mall and the consultant assisted in bringing up my info, she then told me that I had 2 insurance premiums going off my account but couldn't tell me anything more. We then used my device to call mtn insurance, where I had to speak to the insurance consultant myself, as she looked at her whatsapp status updates. I spoke to Kelibogile who was less than useless. He told me that an amount of R114 was going off my account for my old device, and another amount of R96 for my new device. The issue here is that when the old device broke in 2022, I went to this store and they told me that there was no insurance on the device, which was astounding because I was paying an insurance premium! When I called the insurance on 24 August 2022 to enquire about it, they took the information and took it upon themselves to add the device to the insurance and charge me for it! Even though I had taken a new device, which was insured. During the call, the useless consultant asked me to call back after a week, to which I responded that he needed to call me back as this is HIS JOB, NOT MINE! He got an attitude about it and laughed. When I then asked to speak to his manager, he said that Bronwyn was not available and would call back within the same day... Needless to say neither of them called back! They refused to provide me with a reference for the call or with their full names. To sum up, I paid R114 for insurance for 17 months without my consent and I want the mtn insurance to give me a full refund.