MTN arbitration with ICASA.

A problem with wifi signal which wasn't resolved by MTN over a period of 4 months, I involved ICASA ,their details:GAU009635/22, ICASA***, NQF***. ICASA sent me a message telling me that the arbitration was successfully concluded with MTN agreeing to send a team to investigate, that was a month ago and MTN was a no show, I rep**** to ICASA informing them that MTN hadn't been anywhere near my property in order to ascertain the problem.