MTN - Apply for a Business Telephone system and no service after4 months

We app**** for a Mobile PBX on the 12 October 2020 and are still waiting for the installation to be done. We started to deal with a person with the name of Lethu Buthelezi Cell No: *** – and found later that he is no longer working for MTN????? We handed the application to Nontobeko Mkhwa**** at your Richards bay Branch on the 28th of October together with all specified documents needed. She referred the application to a person with the name of Sanele Msweli Cell No: ***.I have been corresponding with Sanele on wattsapp since the 2nd of December and he has informed me that they cannot deliver because there is no router yet. Which we actually received on the 23rd of November already. On the 5th of January he informed me that they did not receive 3 months bank statements but we sent it to him together with the application already. Yesterday we queried again and he rep**** that: “his manager informed him that they haven’t received stock due to lockdown and there are delays on shipment and TAT be 3 – 4 weeks but they will be finalizing the ports in the meantime until stock is confirmed “ We have a business to run and have been waiting since the 12th of October last year for the phones to be moved to the new offices with your system. Until now it has not happened yet. But he used this reason in November 20. Sanele made all kinds of promises which did not come true. We cannot run a business like this. We have 7 other account with MTN???? Is this the kind of service you give new and existing customers?

We trust you will find this in order.

Regards