MTN - Appalling service from Retentions

After many months, I decided to give this company one more chance. I took up an upgrade with Themba Ncube (Retentions and Win Back). I do not have the time or the energy to get into all the finer details.....but I will say this - upgrade went live on my old device immediately.....however, almost 2 weeks later I am still waiting for my device. It was sent to the wrong province, wrong address. I have only been a client for more than a decade....but hey.

No amount of emails, phone calls, facebook posts has rendered ANY assistance.

He is basically ignoring all my emails.

Just maybe I will get a response on this platform from someone at MTN, who can not only deal with the appalling service I have received from this company/individual, but advise how they, as a company would like to rectify this situation and offer up some kind of incentive to get me to stay. I am within my legal rights of a cooling off period, have put this in writing in several emails.

But MTN, let's see if anyone would like to fix this in some way?

I wait.........