MTN Appalling Service!!!

I have been with MTN for about +-20 years and even though they are the most expensive network, I have been loyal and never thought about changing even though I had a few issues prior with them however, after my recent experience I would not recommend anyone joining MTN!!!! On Black Friday, I went in to store to upgrade my contract and have been struggling to get this sorted for about 2 weeks ( apparently it is due to new systems & I was not the only customer experiencing this issue). I have been coming in almost every day and even tried different stores hoping to get the issue resolved and finally after a long time, it got told to me that the upgrade has been successful. I stepped in and was ready to get it resolved and then after a hour the agent ( was very helpful and was empathetical to my situation) told me that the number he has reserved for me(2nd line) since Friday the 24th November 2023 has been taken by another customer and the only way forward is to redo the upgrade from the beginning.

This means that another credit check would need to be done after my first one had already being accepted and I would need to come back another time hoping that it would be sorted.

The fact that this will affect my credit score, the fact that I used my petrol and time going back and forth believing it to be resolved, just to end up back at the start of it all and not even taking in to consideration that I needed to rush from work and putting other things which I needed to do each and every time thinking it would be resolved.

This is APPALING and unacceptable and I will make sure to advise all my family and friends of this experience, to make sure they know what they are getting themselves into!!