MTN appalling service

I have been a loyal customerwith MTN for 19 years andthis year has been thevywar that may well change that for me as I am appalled bythe service I have received. January I changed my contract and spent more time in your stores getting my line opened as due to the incompetence of the staff that loaded the new contract incorrectly. Finally managed to 1 competent person who finally managed to resolve it. Then sadly due to circumstance payment on my accountwas missed fir 2 months something I accept full responsibility for but now when trying to find out how much I need to pay in orderto get my line open again imagine that more incompetence. I have heard everything from an outstanding balance which could not possibly be correct for the 2 months to download the app and sorry your account is with legal we cannot assist you and sorry legal keeps office hours Mon-Fri.

As a loyal client of 19 years I am so incredibly disappointed by the service I have received that I will be changing to another service provider in the near future. And while you may investigate this matter further which I doubt you will, please look into the service your male representative at Springs mall is affording customers as each time I was unfortunate enough tohave to deal with him he has been of no help and behaves as though he is doing the clienta favour.