1 reviews | Active since Feb 2017
I took up a 50GB black friday deal with MTN in 2017. the deal was 30GB anytime 20GB night data for R299 per month. to date not a single month has gone by without mtn messing something up. I have never received the correct data allocation in a month, yet MTN has no problem collecting the debit order from my account. I either dont get the full 30GB or by night data does not deplete between 12midnight and 6am, usage comes of my anytime bundle. I took up this package at your Woodmead store and have been dealing with Craig Kimu there. I have called in or visited the store numerous times over the past 4 months and nothing ever gets resolved. last month i complained that I did not get my full allocation and nothing ws done. i asked for an itemised bill to show me how much data I had used but was given **** feedback from Craig and whoever else at MTN. I was provided with in incomprehensible extract of my apparent data usage. so its now 4 months since I have had the data sim. MTN has collected the debit order from me every month, but has never given me the product I am paying for neither have they provided me any compensation for this. I demand that I receive all data that I have paid for but mtn has not bothered to allocate to me, I demand additional compensation for wasting my time for 4 month or just refund be everything I have paid so far and take your ****** sim back. HOW MANY OTHER MTN CUSTOMERS IS MTN ***********? THEY ARE PAYING THEIR DEBIT ORDER BY MTN IS ROBBING CUSTOMERS BY NOT ALLOCATING THE FULL BUNDLE. DOES MTN THINK CUSTOMER DONT CHECK THEIR DATA SIM BALANCES????? *****S!!!
Good day Laverd,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Our records indicate that your data contract for the number *** was captured on 2017-12-06 and as per the December 2017 special, you are on the My MTN Choice 10GB Double your Data deal for R299.00 where you are to receive 20GB anytime data and 20GB night express data.
Black Friday deals were only valid from 2017-11-24 to 2017-11-26. It is possible that your contract was captured later than the date when you actually signed which would be an error from our side. Kindly forward a copy of your contract to *** so we can check the dates and the package information and assist further with rectifying your package.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
Good day Laverd,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Our records indicate that your data contract for the number *** was captured on 2017-12-06 and as per the December 2017 special, you are on the My MTN Choice 10GB Double your Data deal for R299.00 where you are to receive 20GB anytime data and 20GB night express data.
Black Friday deals were only valid from 2017-11-24 to 2017-11-26. It is possible that your contract was captured later than the date when you actually signed which would be an error from our side. Kindly forward a copy of your contract to *** so we can check the dates and the package information and assist further with rectifying your package.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
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