BP
Bronwyn P
1 reviews | Active since Jul 2011
03 May 2015, 10:40
MTN - Appalling service!
On 2 May for no reason at all, MTN suspended my phone. I received no communication from them at all as to why it has been suspended and my direct debit went through successfully on 30 April.<br> I've spent over 50 mins waiting trying to get through to their call centre and no one ever answers the phone. If I hadn't just upgraded, I would definitely be looking for a new service provider.<br> <br> Avoid MTN! Appalling service!<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 13:39Hello bron08,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved per reference number Ref ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved per reference number Ref ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 13:39
Official
Hello bron08,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved per reference number Ref ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that this matter has been resolved per reference number Ref ***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Best regards,