VS
Vinodh S
1 reviews | Active since Sept 2015
11 Sept 2015, 18:08
MTN appalling service
Linton Naicker from Mtn Upgrade Dept phoned with promises of how he could help us upgrade since contracts coming up for renewal. I had over R1000 airtime which has disappeared. My wife, son and myself cannot make phone calls...wife in medical field and how will she communicate during emergencies?..Customer Services said they cannot help...Have to wait till Monday to sort out...Mtn just lost another 3 customers...
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Replies (1)
MTN South Africa's replyOfficial
15 Sept 2015, 13:26Hello Vee and Sarah,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a query has been logged with the billing department to investigate on the airtime that disappeared, SMC/***. The system shows that all your lines have been unsuspended and are currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a query has been logged with the billing department to investigate on the airtime that disappeared, SMC/***. The system shows that all your lines have been unsuspended and are currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 13:26
Official
Hello Vee and Sarah,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a query has been logged with the billing department to investigate on the airtime that disappeared, SMC/***. The system shows that all your lines have been unsuspended and are currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a query has been logged with the billing department to investigate on the airtime that disappeared, SMC/***. The system shows that all your lines have been unsuspended and are currently active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,