MTN - appalling customer service

I've had two ********** contracts taken out under my existing MTN contract. When I found out immediately set-out to rectify the situation - even tracking down a copy of the contract that was signed by the ********** - its amazing how when you go in to sign up a new contract you have to give them everything but the kitchen sink yet somehow someone can so easily just signup new contracts under your name - how did they FICA the **********?

This was in October 2017 already and by the end of October I received an email from MTN staff members telling me the problem was solved and everything is sorted. Come the next month and lo and behold MTN debits my account - 2 x ********** contacts still there . I called them on 7 November 2017 and spoke to a lady in the call centre who assured me she had rectified everything & that I would receive my refund within 2-24hours.

Monday 13 November I'm still waiting for MY REFUND!!!!!!!!!

I am also trying to cancel an additional contract I have with MTN - so my contract expired on 11 November 2017 the woman tells me she can't cancel it on that day I must call in on 13 November 2017 to cancel my contract - I have made 4 phone calls to MTN today to get this sorted and the retentions department doesn't answer - my first phone call I held on for 30 minutes - my second phone call I held on for 45 minutes - no one answers - and the call centre people are geared up in to BSing you into why you you can't get through.

Then they promise you that they have sent emails to the retentions department on your behalf but they don't and when you ask for proof of the email they tell you they can't send you anything - what **** is that - I have a right to know that you are doing what you say you are doing - I think this is a ploy by MTN to make you frustrated so you give up and forget about it for a while and remember a few days later and have to go through this circus again by which time the month has passed and they've billed you for another month.

Service from MTN is absolutely pathetic! I am literally counting down the days until I part ways with them.