1 reviews | Active since Jun 2017
MTN appalling customer service
<p>Quick Story. Went to MTN to upgrade contract. Very unfriendly woman "helped" me. Put me on wrong package at first, corrected her. She grudgingly agreed to change it, saying that I changed my mind. Recommended a screen cover that didn't stick, then after I payed commented that she has the same one and it doesn't stick... told me I should buy a better one next time.... got that refunded... waiting for contract and simswap to activate.. the wrong contract activates and no sim swap... now I'll have to spend another 2 hrs dealing with incompetens idiots to try fix their mess..</p>
Mobile networks always shaft you!!
Mobile networks always shaft you!!
Dear Gabriel,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Will you be apply to supply us with the mobile number in question accompanied with the new sim card number so we can address this matter asap.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Gabriel,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Will you be apply to supply us with the mobile number in question accompanied with the new sim card number so we can address this matter asap.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,