MTN appaling service

It is such an issue to obtain a simple paid up letter from MTN. I paid the outstanding amount and was advised by the consultant that I should then send the proof of payment to *** and request a paid up letter. I spoke to quite a few consultants who advised me on my balance and what needs to happen from MTN side when payement is done.

I did as requested and have, to date, not received any correspondence from anyone regarding this matter. I get zero repsonse each time I sent an email to the legal department whom one cannot reach directly. All MTN sends is an automated 'no reply' message with a useless reference number because, when speaking to a consultant (for the hundreth time) they ask for this reference number and then nothing, no positive response. They only proceed to inform you that "they are still working on requests from 27 July 2022 and will get to yours soon" It is August now and the same story persists. One even had the audacity to say that she does not understand the system as she is working on the old one and not the new one. Why are you there, taking calls if you cannot work on their systems. I find that the consultants will just say anything to not assist you or they simply do not know what the hell they are doing, MTN services is appalling to say the least. Each and every consultant one speaks to spews a different kind of lie? What type of service delivery is this? The black mark remains on your ITC profile even though you owe nothing and for the update or removal of this negative effect on your credit profile you need a paid up letter from MTN stating that you do not owe, plus they need to update it on their side as well. Another nightmare lying in wait.