MTN APPALING SERVICE

In 2021 Nov i was in process of upgrading one of my contract lines which in process was advised a 6th line was actived i since have advised MTN of of the incorrect 6th line being billed on my account till now 11.4.22 i have not recieved a letter of apology addressing an confirming that the additional line has been cancelled , all arrears accumulated has been rectified and my credit balance from last year being efted into my fnb account with my ITC profile updated not to show as a slow payer. I am appalled at the service MTN has handle this matter as Month on Month I have escalated and emailed the complaints department and all consultants I've interacted with and till now no feedback to my complaint has been provided.

i have indicated that no further payments to all my other primary lines will be made till this matter is resolved.