MTN app not working properly and they have a potential nice extra income

MTN prepaid support ticket system is a hoax.

MTN took now 2 weeks to answer why their Mobile Application did not pass the message through to their server to block airtime to be deducted when you run out of data.

They use stall techniques hoping that the user will keep quite. Surprise

The initial Query was lodged on 11 February 2020. Ref no SMC/***.

We are now on 24 February 2020 and no reply. The last feedback received was that the ticket was still open.

I was told on 11 Feb 2020 by a supervisor that the turn around time is 2-24 hours On 12 Feb the turn around time became 24 - 36 Hours On 13 Feb the turn around time was extended further and we are now 14 days later and they cover their theft up

If 1% of 24.1 million Prepaid mobile users loose R100 due to the inefficiency in their applications not working, then they ***** already R241 Million.

No wonder they don't bother to answer a query. They don't care