MTN App

I take readings off the MTN app on a frequent basis to check on the accounts.

I have on several occasions obtained incorrect information, and the consultants keep on giving several stupid excuses why I get incorrect information.

We also have an additional number that is not in use however airtime drops daily when checked on the app ?

We have spoken to Isah at the call centre and she explained that the amount shown is excluding discounts, which we understands but amounts as well as voice minutes and data available changes randomly.

Whats the purpose of the app if incorrect amounts are shown ?