MTN apllication declined

Item: MTN South Africa
Rating: 1
Author: Nicolaas van der Walt

On Saturday morning I app**** to upgrade/renew my two contracts with MTN in Brooklyn Pretoria. I received a message Saturday afternoon stating that my application was declined as per vetting. The reason is negative credit bureau information. Trans union and Mycreditcheck provided me with my credit reports no negative listings were present, so what now????? I have been with MTN for more than twenty years and have never missed any payments

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

25 Feb 2018, 17:25

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

We have engaged with our Vetting department to provide us with more details on your application as to why it was declined,we will advise you on the outcome.

Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply25 Feb 2018, 17:25

Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

We have engaged with our Vetting department to provide us with more details on your application as to why it was declined,we will advise you on the outcome.

Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

NvdW

Nicolaas van der Walt's updateReviewer Update

26 Feb 2018, 13:04

Thanks Mike for your reply I went back to the shop on Sunday and was helped by Robin-Ley. She was really friendly and went out of her way to sort out all the problems. This morning all the contracts and the transfer were approved and finalised. I can only say thank you Robin-Ley O'Connor of Brooklyn MTN.

NvdW

Nicolaas van der Walt's update26 Feb 2018, 13:04

Reviewer Update