1 reviews | Active since Nov 2016
MTN, APLICATION APPROVED, NOW I WAIT
<p>I app**** for a new contract with MTN at wonderpark mall. it was approved, the cellphone was ordered for me and it arrived. I was called to come and collect my phone but when I got there they said I cant collect it because the credit I was given was low by 7 rands only. an override was requeasted and, over a week now, I am still waiting. I keep calling but get the same response. I am a new MTN customer but I am already FED UP with their service....</p> <p>When I told them I have been approved by another network provider for the same phone, the response I got was, its okay you can cancel this one if you want. is that the way to treat your customers?</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
