MTN- Another unhappy customer

I am writing to express my utmost disappointment and frustration with the Superflex contract that my fiancé and I signed up for two months ago. We were enticed by the promise of "unlimited calls, unlimited SMS, and 10GB of data," only to find that we have been unable to make any calls, send SMS, or access our data for two weeks.

Despite our repeated attempts to seek assistance by contacting your call center, we have been met with unhelpful responses such as "you don't have airtime," which makes no sense considering the contract clearly states unlimited calls. My fiancé has gone above and beyond by sending multiple emails, visiting MTN stores, and even going directly to MTN headquarters, all in an effort to resolve this issue. However, we have received nothing more than empty promises to "escalate the situation," with no tangible solutions.

This ongoing problem has persisted for two weeks now, and we find it completely unacceptable. We have paid for a service that we are not receiving, and as individuals working in sales, our phones are essential to our livelihoods. The lack of functionality is directly impacting our income and overall well-being.

We strongly believe that MTN is taking advantage of its customers by happily accepting their money without any intention of delivering on the promised services. This level of disregard for customer satisfaction is deeply concerning and does not align with the values we expect from a telecommunications provider.