BP
Ben P
1 reviews | Active since Mar 2009
17 Aug 2015, 09:35
MTN - another month, another stuff up
Firstly, let me just say that I've been waiting for your agents to answer my call for 45 minutes now! Your call center sucks, and that's putting it politely. <br> <br> 2ndly, I have just received my bill for the month - guess what, I can't open it...haven't been able to open a bill since you'll \upgraded"your online billing portal...nice job. So now I have to call in every month to get my bill. Seeing as your call center isn't entertaining calls from subscribers today"
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MTN South Africa's replyOfficial
02 Sept 2015, 10:43Hello wily1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that cell number *** has never had itemised billing on it since inception, so when you do request for it the charge will appear on the invoice. Similarly to you requesting it to be activated permanently then the charge will show monthly.
The email address we have on your account is ***, please let us know should you want us to change it.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Thabang
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that cell number *** has never had itemised billing on it since inception, so when you do request for it the charge will appear on the invoice. Similarly to you requesting it to be activated permanently then the charge will show monthly.
The email address we have on your account is ***, please let us know should you want us to change it.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Thabang
MTN South Africa's reply02 Sept 2015, 10:43
Official
Hello wily1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that cell number *** has never had itemised billing on it since inception, so when you do request for it the charge will appear on the invoice. Similarly to you requesting it to be activated permanently then the charge will show monthly.
The email address we have on your account is ***, please let us know should you want us to change it.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Thabang
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that cell number *** has never had itemised billing on it since inception, so when you do request for it the charge will appear on the invoice. Similarly to you requesting it to be activated permanently then the charge will show monthly.
The email address we have on your account is ***, please let us know should you want us to change it.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Thabang