MTN, another bad experience

On Thursday 16th I contacted MTN customer service querying why I cannot purchase email bundles either via their app or via my Capitec Account. It should be noted I have done via both channels in the past with no issues. In the message I attached screenshots of the error messages. I was the prompted to send other information they requested for security purposes apparently. On Friday at 12 pm I then received another message from them asking for screenshots of the issues - this despite sending with my first contact, so obviously nobody bothered to look at them. I duly messaged back berating them for asking for the same thing but I did include the screenshots again. And that's it, complete silence, not a whisper back. MTN you guys suck, you have no idea about customer service and you are not transparent in your dealings. The first opportunity I get I will be cancelling my contract, PERIOD. You don't deserve my business. Oh, by the way I know you won't even bother to respond to this so I am not holding my breath.