KL
Kgopotso L
1 reviews | Active since May 2015
16 Mar 2016, 13:36
MTN AND YOUR LIES!
MY COMPLAINT HASN'T BEEN RESOLVED ALTHOUGH YOU WERE REPORTED TO THE NCC, YOU STILL SAY YOU WILL NOT REPAIR THE ADDITIONAL DAMAGE CAUSED ON MY PHONE AND THAT I SHOULD PAY ANOTHER R330 TO GET MY PHONE BACK IN IT'S CONDITION. I WILL NOT REST UNTIL THIS MATTER IS RESOLVED. WILL TAKE THIS MATTER FURTHER TO SPEAK OUT EVEN IF IT TAKES YOU 10 YEARS, MTN MUST JUST FALL WITH IT'S SERVICE AND TAKE RESPONSIBILTY FOR THE DAMAGE THAT WAS CAUSED TO MY SONY XPERIA Z.
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Replies (1)
MTN South Africa's replyOfficial
20 Mar 2016, 22:19Hello Soulmate,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant functional units to assist with providing a way forward and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant functional units to assist with providing a way forward and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply20 Mar 2016, 22:19
Official
Hello Soulmate,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant functional units to assist with providing a way forward and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant functional units to assist with providing a way forward and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***