MTN and WEBAFRICA

We taken out a contract with Webafrica and received an MTN simcard on the 11 June 2020, funds was deducted from account. Until today no internet connection according to Webafrica the problem is on MTN's side, we contacted Webafrica everyday and everyday we receive the same answer that the problem was revered to MTN and they will contact us. Yesterday Webafrica agent told us that the service manager of MTN will contact us for the inconvenienced caused. The ref that we received from Webafrica is ***.

I have never had any problems with MTN as a service provider, I am concerned as webafrica are placing all the blame for this problem om MTN. Well on the end of the day the SIMCARD that we received is MTN. Please sort this out if possible, I really don't care where the problem is, it need to be SORTED out.