Mtn and their terrible service!

<p>A week ago I phoned into Mtn and after a 22minute waiting period and by the 4th call we eventually got through to their so called mtn champions. Simply wanting a closing or settlement figure which was now going to take 3 - 5 working days for request to go through to retentions. </p> <p> </p> <p>This evening one week later I phone back and get told to phone another 083 number. Eacg time call gets put on hold to silence and have to phone back. By the 4th call I get through to mtn ' champion' Anele who treated me with the utmost disprespect which made me as an irate customer even more angry. telling me when im done he will talk then when i go quiet he gets sarcastic. Eventually requesting the supervisor he puts me on hold for 8 minutes of more silence so i cut the call to phone back a fifth time. The next champion hears my story the fifth time and when i ask for the supervisor he has the audacity to tell me I am wrong. I ask for his name to which there is just silence.... so i cut the call again and phone back a sixth time...my airtime at this point is at 46 minutes in total. finally the 6 th champion actually helps me kindly and then i get feedback that my original request for a settlement figure last week has not even been sent so she forwards it to retentions dept. She then kindly forwards me to a supervisor where I have reported this rude man Anele. </p> <p> </p> <p> </p> <p>I simply would like to state that MTN service has been poor and the fact that we as paying customers have to wait weeks on end for closing balance of accounts is poor service to us as consumers. Cell C gives a closing balance at their call centres the same time as the request followed by banking details..</p> <p> </p> <p>I will never use Mtn service again. highly disappointed with their service and Anele and the gentleman after you at the call centre if you are so called ' mtn Champions' go back to your training because you have done nothing but shame this company even further. </p> <p> </p> <p>I dont complain often and iv never used this site but I am so disgusted with the service provided ill name and shame all of you. </p> <p> </p> <p>Highly disappointed...welldone Cell C on fantastic customer service. </p>