MTN and their pathetic service.

I bought data on the MTN app using my spend limit. TO DATE I HAVE NOT RECEIVED MY DATA.

I purchased 1.5g data. The funds was taken on my spend limit but my data was never recharged to my number. I called MTN on the 28/04/2022 Logged a query with Nombuhle query number ***. Waited for 5 days no reply Called MTN again spoke to Nothando she said that she will investigate an call me back gave me another query number *** STILL NO RESPONSE. I called MTN again TODAY. Spoke to Mpho, He adivised that me that Nombuhle sent the query to the wrong department with incomplete details. He then advised me that Nothando sent it to the correct department with incomplete details. Seems to me like MTN has a bunch of *********** employees. THIS SERVICE IS DISGUSTING, these are people that sit at home an don’t do their jobs. I’m waiting more than 12 days for my data I am a loyal MTN customer from 2008 this is pathetic service. Thanks to Mpho for the champion service an update

Mpho advised me that I will receive my data within 2 days. Also within these days I had to purchase data using my bank account which cost me an additional R190.00. Not to mention the amount of money I have spent calling MTN. You people are a bunch of rogues HONESTLY...

I will await feedback Thanks.