VG
Varusha G
1 reviews | Active since Jul 2015
01 Jul 2015, 16:22
MTN AND THEIR PATHETIC SERVICE
I RECEIVED MY MONTHLY BILL FROM MTN TODAY AND WAS OVERCHARGED.I USUALLY PAY BETWEEN THE REGION OF R 370-390 PER MONTH FOR MY BILL HOWEVER FOR JUNE I WAS CHARGED R 951 FOR A \PACKET SWITCHED DATA CALLS AMOUNT OF R 483.17 WHICH I DID NOT ASK FOR NEEDLESS TO SAY I AM UPSET AND WHAT IS MORE FRUSTRATING IS THAT I CANNOT GET IN TOUCH WITH THE CALL CENTRE I HAVE BEEN TRYING FROM THIS MORNING AND HAVE BEEN ON HOLD FOR AS LONG AS 30MINS WITH THE AUTOMATED VOICE PROMPT ADVISING THAT THE CALL CENTRE HAS A HIGH CALL RATIO.I NEED SOMEONE FROM MTN TO CALL ME BACK IMMEDIATELY TO RECTIFY THIS MATTER.WHAT KIND OF A SERVICE PROVIDER IS MTN IF YOU CANNOT SPEAK TO SOMEONE IN THEIR CALL CENTRE."
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MTN South Africa's replyOfficial
06 Jul 2015, 15:07Hello VARUSHA,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that packet switched data is the data used for the month over and above what is allocated on the package of MTN My choice 50.
A query has been logged with the Billing department to check the data usage for the month of April for the invoice dated 2015-05-26. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that packet switched data is the data used for the month over and above what is allocated on the package of MTN My choice 50.
A query has been logged with the Billing department to check the data usage for the month of April for the invoice dated 2015-05-26. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply06 Jul 2015, 15:07
Official
Hello VARUSHA,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that packet switched data is the data used for the month over and above what is allocated on the package of MTN My choice 50.
A query has been logged with the Billing department to check the data usage for the month of April for the invoice dated 2015-05-26. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that packet switched data is the data used for the month over and above what is allocated on the package of MTN My choice 50.
A query has been logged with the Billing department to check the data usage for the month of April for the invoice dated 2015-05-26. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***