MTN and their *** service.

Item: MTN South Africa
Rating: 1
Author: Bourdeaux G

I am in one way guilty in this as I did not pay my account. But after settling my account I have been struggling to get my 2 MTN lines connected/ reactivated. Been phoning MTN about every week to get told the same ****ty story.

Call center agents tel me that they will escalate the matter, and some other bull**** story. Sounds like they reading all the responses out of a booklet.

How long am I suppose to wait to get this resolved?

Want to upgrade, but get told a upgrade was already issued. By who, I did not do the upgrades.

And your legal department, get new people asap.

I want this fixed before the end of this wee****!

Don't reply on this message telling me you will escalate the problem. Answer this with a resolution before end of the week, I have been waiting long enough.

Helpful (0)

Replies (2)

Bourdeaux G's updateReviewer Update

12 Jun 2018, 11:02

Another week has passed, still no feedback or any update. Phoned the number provided, gets transferred to call centre. How long do I have to wait for my problem to get resolved? Pathetic service from MTN.

Bourdeaux G's update12 Jun 2018, 11:02

Reviewer Update

Bourdeaux G's updateReviewer Update

24 Jun 2018, 17:24

Almost a month has passed since the first complaint and still no assistance from MTN. Really awfull service. Won't recommend MTN to anyone. What must I do to get assistance from you MTN?

Bourdeaux G's update24 Jun 2018, 17:24

Reviewer Update

Almost a month has passed since the first complaint and still no assistance from MTN. Really awfull service. Won't recommend MTN to anyone. What must I do to get assistance from you MTN?