Mtn and their ********** Contracts saga! !!!!!!
<p> </p> <p>I read an article regarding ********** contracts that are often opened and went further to read more on this and that this seems a norm as Mtn have numerous cases of ********** contract upgrades.Well the same happened to me,I learnt this when a debit for R 1547.00 went through on the 2 Jan 2017.</p> <p><br />I was weary of the debit and immediately went to MTN store Menlyn Maine where I was told that there had been an upgrade for an IPhone 7 plus which was done at the Lakeside Mall MTN store on the 22 November 2016 .I was told to produce an affidavit and a certified copy of my ID which I did and this time at MTN Store Mall of Africa(as the police station is at close proximity to where I live in Midrand ) . I reversed the payment and paid what was owed for the month,which was R 740.00 as adviced by the consultant. </p> <p><br />It didn't come as a surprise really when I recieved the message below :</p> <p><br />Yello, overdue account warning. Please pay R 818.40 to avoid service suspension. Make payment to ABSA Bank, account no. ********** 150. Kind Regards, MTNSA</p> <p><br />I never signed for an upgrade. Holistically this affects my credit record and that is my main concern. This is incompetence to a high degree because the case was reported to the so called MTN ***** department but it has not been communicated to their Finance Department. </p> <p><br />I am not Pleased at ALL!! </p> <p>Teboho Moletsane </p> <p> </p>
Good day Teboho,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We are looking into the matter for further information and will revert back to you as soon as we can.
We sincerely hope that we are able to restore your faith in us.
Kind regards
REQ:***
Good day Teboho,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We are looking into the matter for further information and will revert back to you as soon as we can.
We sincerely hope that we are able to restore your faith in us.
Kind regards
REQ:***
