MTN and their ********* insurance company

Lost my phone in December 2019. Followed all the procedure. But to this day i still don't have a phone.

Insurance approved i paid the excess fee. After numerous calls i was told i will recieve the phone on Monday the 13th jan 2020.Monday has gone passed, called tuesday was told they had not generated the way bill number i will get my phone on Wednesday. Same story called Wednesday told me they can't get hold of the courier company. Now it's thursday the 16 January, called around 9h10 the lady told me they can't get hold of courier company, told her I'll wait till she gets hold of them. I asked for the courier number she said they cannot give the number out, asked to talk to her supervisor, still refused for me to talk to her supervisor. Told her i will then hold till she gets holdbof the courier company, she hanged the phone up.

Called again spoke to a lady Musa. Went to the people who work with sending out phones only then i was told there was a mix up with my order. They are going to rectify it and once they have created a way bill number i will recieve the phone in 72 hours. Honestly i don't think I'll ever get this phone.

The insurance company is just ripping people off their money. They never forget to deduct their monthly fee but wheb they have to pay they fail to. Why can't we go to our nearest MTN store and get devices there instead of waiting for a phone to be sent to us

I have done my best and have been patient for long. Handing over this case to my lawyers!