MTN and their *****ed ways
<p>I've got a complaint about MTN as i had purchased 1gig data from the MTN call centre on the 03 September and my contract data of 500mb came into effect on the 11 September. At the end of the month the sent me an sms stating that my data was about to expire and when the date and time came they removed my data and when I called the call centre I spoke to both a consultant and a team Manger who could not tell me when I was informed that the data that purchased does not carry over and when I asked what happened to my contract data I was told that when my contract data came into effect MTN stopped using the top up data and started to deduct from my contract data. I asked them how did they differentiate between the two because when you check your balance it only shows you one balance. </p> <p><br />To say the least that became a very frustrating conversation. </p> <p>The person that I spoke to was Zethemba and Dawn was the name of the supervisor and the reference for the call was ********** 29</p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed your account and the 1GB Once-off Internet Bundle was used until it was depleted on 2016-09-18 an then your usage started deducting from the 500MB Recurring Internet Bundle until it was depleted on 2016-10-02
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed your account and the 1GB Once-off Internet Bundle was used until it was depleted on 2016-09-18 an then your usage started deducting from the 500MB Recurring Internet Bundle until it was depleted on 2016-10-02
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
What utter ******* you are talking about. I'm not sure who's data you had a look at but it was not mine.
As per the my complaint you guys removed the data that I still had why do think that I have this complaint. I have the sms and the call reference to your call centre that confirmed this.
I would like the details for the governing body/ ombudsman dept that handles complaints against cellphone providers.
Regards
H
What utter ******* you are talking about. I'm not sure who's data you had a look at but it was not mine.
As per the my complaint you guys removed the data that I still had why do think that I have this complaint. I have the sms and the call reference to your call centre that confirmed this.
I would like the details for the governing body/ ombudsman dept that handles complaints against cellphone providers.
Regards
H