MTN- and their **** customer service

I think that when an individual turns to this platform to voice there opinion or dissatisfaction with a certain company, service or product it goes much deeper that just the action. I dont think i have ever reached this level of dissapointment . I have been a faithful MTn customers since i had my first cell phone back in 1998. Through all these years i stayed loyal. When everyone else ported or simply moved over to whatever network offered them a better deal, i would always say , i'm sticking to MTN.

But sadly all this sticking has brought me nothing but dissapointment. Mtn just dont seem to care for their customers anymore!! its either that or i fail to understand how a sinple request could take this long to be resolved.

On 14 June 2018, my son was ****** of his cell phone(a contract taken out in my name), so the obvious thing one does is to block the device. Mtn advised me that they are not able to track devices. I phone Hauwei and they supply me with a link in tracking a device. The device however can not be tracked if it has been blocked. I get back on the phone with MTN and ask them to please lift the block. They requested documentation before they could go ahead. Which is totally understandable.

I email them the papers the following day and till this day have not been contacted by the lady who requested the papers. I have phoned on numerous occasions , but I keep coming up against a brick wall when i'm told that the lady who received my paperwork is the only one who can help me.

Seriously? I have had so many run-inns with MTN and their **** procedures , it's unbelievable!!

MTN prides themselves in being the boza network - I seriously disagree. They should get their act together and start focusing on what is important - The Customer.

Sadly i have never come across a rude or sarcastic consultant. they are all so friendly and polite - Just not helpfull.

When i first asked how long does it take for the network to unblock a devise i was told it takes 72 hours. After 72 hours i was told 3- 4 days, then they said up to 7 working days. then it was 2 weeks. the latest i heard they said it will take 21 days. I even passed that amount of days and i am no closer to having my handset unblocked.

REALLY DISSAPOINTED IN MTN> >>